About the title
An emergency dispatcher takes a call from a kidnapped woman who is in serious danger. He immediately traces the phone and sends a patrol car to the location, but the police find no one there. He makes another attempt to reach the woman, but this time a threatening male voice answers and warns him not to interfere... The plot unfolds concisely over one morning in the life of 911 emergency dispatch operators. The story's protagonist is Joe Baylor (Gyllenhaal), who tries to pull a caller out of a life-threatening situation, but soon begins to realize that nothing is quite what it seems, and that the only way out is to be as honest as possible...